Shipping Policy
Last updated: September 24, 2026.
How We Fulfill Orders
Pocket Era LLC works with third party wholesale suppliers and fulfillment partners to ship your order. We do not ship from our own warehouse. Your item is dispatched directly from our supplier to your address. We are upfront about this because it directly affects delivery times, which are longer than typical same day or next day shipping.
Where We Ship
We ship to the United States, Canada, and the United Kingdom. We do not currently accept orders for delivery to any other country.
Shipping is free on every order to all three countries. There is no minimum order value.
Order Processing
Orders are processed within 1 to 2 business days, Monday through Friday, excluding US holidays. You will receive a confirmation email when your order is placed and a second email with tracking information once your order ships.
Delivery Estimates
The estimates below include processing time and start from the day you place your order:
- United States: 8 to 16 business days
- Canada: 10 to 20 business days
- United Kingdom: 10 to 20 business days
These are estimates, not guarantees. Remote destinations and periods of high carrier volume can take longer.
Customs, Duties and Import Charges
Orders delivered to Canada and the United Kingdom may be subject to import duties, taxes, or customs handling fees charged by the destination country. These are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient. Customs processing can also add time to the delivery estimates above.
Optional Shipping Protection
You may add Shipping Protection for $2.99 at checkout. It is optional, is not required to place an order, and can be removed from your cart at any time before payment.
Order Tracking
Every order includes a tracking number, emailed to you once the package is dispatched. Allow 2 to 3 business days for tracking information to update after you receive it. You can also check your order status on our order tracking page.
Lost, Delayed, or Damaged Shipments
If your tracking has not updated for 10 business days, or your order arrives damaged, report it with your order number and photos if applicable. We will resolve the issue promptly.
All sales are final.